Terms of Service
Ghar ke niyam — honesty, safety, aur uspe hamari zimmedari.
Yeh Terms abhi DRAFT hain — legal review ke baad hi final hongi.
Chhota jawaab: sach bolo, logon se theek se pesh aao, ek banda ek hi account, aur plan sirf NAYE matches ka hai — purani chat kabhi band nahi hoti. Poora detail neeche.
Terms
Neeche ki clauses English mein hain — legal text hai, isliye har edition mein same rehta hai.
Authenticity expectation
Users agree to answer the personality assessments genuinely and to represent themselves honestly. Matching results depend on honest self-report.
Reporting
Users can report profiles that appear inauthentic, misleading, or dishonest ("inauthentic/misleading" category), in addition to safety reports.
Company rights
KaunHoTum reserves the right, at its discretion, to warn, restrict, suspend, disqualify from matching, or permanently ban accounts that violate these Terms — including inauthentic/dishonest behaviour, gaming the assessments, misrepresentation, or safety/child-protection violations.
Fair process
Except where safety/legal requirements demand immediate action, a banned/disqualified user is notified and may appeal by writing to grievances@sagewabbit.com; we acknowledge within 24 hours — the timeline India's IT Rules set — and decide within 7 days, which is also what those Rules now allow for grievance resolution: an amendment in force from 20 February 2026 cut that limit from fifteen days to seven. If we reject the appeal or miss that deadline, you may escalate to the Grievance Appellate Committee (gac.gov.in) within 30 days. Discretion is retained, but the appeal path must exist and be reachable.
Identity
One account per person, anchored to a verified email or phone number. Circumventing bans via new accounts is itself a violation.
Billing, match-gated charging, and cancellation
A KaunHoTum plan buys access to new matches only, never chat — pricing is identical for every gender. A billing cycle is only chargeable if at least one match landed in it; a cycle with zero matches is waived and is not treated as owed. Store subscriptions renew on the store's own schedule and we cannot stop a renewal mid-cycle, so if a waived cycle was billed to you, write to us and we refund it in full. Cancellation is one tap, exactly as easy as subscribing, and takes effect immediately for future cycles. Cancelling never closes an existing match or its chat — those continue regardless of plan status. Payment is collected by the app store you installed KaunHoTum from — Google Play on Android, the Apple App Store on iOS — never by us directly, and we never see or store your card or UPI details. On any platform where store billing is not yet live, the paywall says so plainly and nothing charges.
Weekly introductions and automatic make-good
On a paid plan, the weekly introductions themselves are assigned by KaunHoTum: three people per weekly cycle, each opening a conversation directly, with no reciprocal like required. Consent for these introductions is part of the dating opt-in itself — choosing the dating experience and paying for a plan is choosing to be introduced — and you can withdraw it at any time from the Account screen; after a withdrawal new introductions stop, and a cycle that then delivers nothing stays waived. How complete your matching answers are affects how well the three people fit you, never whether they arrive. If a cycle delivers fewer people than promised, the shortfall is repaid automatically on the billing rail that charged you: the paid period is extended by the part that was not delivered — a subscription renewal deferral on Google Play, a renewal-date extension on the Apple App Store — with no request or support conversation needed. A cycle in which no match lands at all remains waived under match-gated charging above. The commitment is to introductions honestly assigned from your answers, never to a particular person or outcome.